Messengers have become an integral part of life, we are accustomed to keep in them both personal and business correspondence. But now it is more convenient for many people to call in the messenger. And for users of virtual PBX MANGO OFFICE, we have developed Mango Talker. Although it has everything that a self-respecting messenger should have, his equally important function is telephone calls. So it’s not a mistake to call Mango Talker a softphone.
Client applications Mango Talker exist under
Windows, macOS, iOS and Android , in the future we will make a client under Linux.
Once installed, Mango Talker downloads a corporate address book from the cloud, and you can immediately start chatting. But first, of course, you need to log in. To do this, as usual, you must specify a username and password. Standard - from the personal account of the virtual PBX. But you can also use your mobile number or email address for authorization.
Please note: Mango Talker was created exclusively for business tasks. That is, this application is for work, but, for example, not for correspondence with friends. You can call and send SMS to any “outside” contact, but you can only chat in the messenger with those who, like you, have an account in a virtual PBX MANGO OFFICE.
The main thing that gives Mango Talker - variability and mobility. Through Mango Talker you can make calls from a stationary office computer or laptop. That is, you can refuse from a working phone on the table at all and at the same time easily answer your colleagues when they call you on a short number from the company's telephone directory. Or customers. Mango Talker on the computer replaces the landline office phone.
And the same thing on a smartphone or tablet. What is the plus? Imagine that someone is calling you at a work number (a colleague is a short number or an outside subscriber who knows your extension number or who has been transferred to you). The ringing tone of the desk phone is heard, but, let's say, you are absent from the workplace for some reason: you went to a meeting or even went on a business trip. So, if you have a Mango Talker on your mobile, you will receive a call in the same second.
Naturally,
all conversations within the company, with colleagues - subscribers of one virtual PBX, are free . Depending on the virtual PBX settings,
telephone conversations can be recorded , files will be saved in the "cloud". Listening is easy. And through Mango Talker itself, and in the personal office of the virtual PBX - as convenient.
Similarly, the messenger / softphone allows you to participate in telephone conferences. This is by the way, a great addition to group chat rooms. Suppose there is a working group on some project and it has a general chat in Mango Talker, there is an active correspondence. Naturally, there can always be a situation when it is easier in a couple of minutes to discuss an urgent question orally than to correspond. From Mango Talker, you get into a virtual conference room and discuss your topic with all interested parties - and it doesn’t matter which employee speaks from the workplace on a regular phone, and who leaves the office and communicates from the messenger. All voices will be heard, all opinions taken into account.
Now go through the settings of the application. Mango Talker can be made a “dialer” by default, which is very convenient on smartphones and on the desktop. Now you can call any number through a softphone - that is, from a company number. In Mango Talker there is a click-to-call. Received a phone number to call, in a message or find a number in contacts on the site - just click, and Mango Talker will dial you this number.
Advanced sound quality settings:
SIP connection settings:
Now the settings specific to any messenger:
In addition to the standard functions for correspondence - group and personal chats, file sharing and location transfer (geolocation) - for Mango Talker, we also provided for
synchronization of all communications on different devices. If you put the application both on a smartphone and on a computer, then you will see all your correspondence in full and all attachments on any device - regardless of which device was used at the moment of sending or receiving a particular message. All dialogs are fully synchronized between devices working with one account.
Since Mango Talker is a corporate tool, we have implemented appropriate
security tools . In particular, remote user connection management. If you or your employee lose the device with working correspondence, then you can remotely deauthorize the device and completely block unauthorized access to the information stored in the correspondence.
The softphone can not only be remotely disconnected, but also installed - even install it
centrally at once on all user devices in the company.
The application has a built-in synchronization function with “
yellow pages ”: if an incoming call comes from a number that is “known” to the MANGO OFFICE platform, but this number is not in your corporate directory, then the application will immediately show which region is being called and which company Probability belongs to the number, as well as other information available in open sources - it will "catch up" instantly.
Another Mango Talker can
manage your numbers .
If a company has several branches in different cities, then, for example, in Novosibirsk, you can configure the number of the Krasnoyarsk branch for outgoing calls. Employees from Novosibirsk will call Mango Talker to Krasnoyarsk customers from Krasnoyarsk numbers via the Mango Talker. You will need to "switch" to another city - with ease. If, of course, numbers are already included for your virtual PBX. If necessary, the opposite is true -
centrally limit the rights of employees to such a change of numbers.
In short - what's inside
The application uses the SIP engine - essentially the same as in any hardware SIP phone. It directly connects to the virtual PBX, which is responsible for all telephone calls and ensures the security of the negotiations. The channels between client applications and virtual PBX are encrypted.
The rest of the traffic is served by a Node.js based backend. Desktop clients are based on the Qt framework, the Android client is based on Kotlin, the iOS client is written in Swift.
Statistics
We collect various statistics on user activity for Mango Talker. And that's what's interesting in it.
The vast majority of users prefer Mango Talker to receive calls. Outgoing calls are in second place in demand, sending SMS is in third place. Usually, a softphone is installed at operator’s workstations. Approximately 70% of installations fall on the "desktop" version, of which about 95% - on Windows-based machines. In the mobile segment, the same 70% is taken by Android, but the most popular phone model on which Mango Talker is installed is iPhone 7.
Often, MangoTalker is used in companies whose employees work from home. They do not need a phone, it is enough to install a softphone, connect a headset - and you are in touch with the team or customers you need to call.